Terms & Conditions

What the website books

The website identifies the service well enough to reserve the required appointment time and, when applicable, collect a booking deposit. Your confirmed service total and deposit are displayed before you save the reservation. The deposit counts toward that total. Any later agreed price adjustment is discussed with you and recorded by the salon. Calendar time is rounded up to half-hour blocks without rounding up the working time used for hourly pricing.

Reservation confirmation

A paid appointment is confirmed only after the payment provider reports a successful booking-deposit payment. A selected time is held temporarily during checkout and can become available to another client if payment is not completed before the hold expires. The reservation number remains available. When returning, availability is checked again before payment. Services marked as not requiring a deposit, including Wig Prep, can confirm without payment.

Changes

A confirmed reservation can be moved to an available date or time through “Check my booking” before the appointment starts. More than 48 hours before the appointment, your existing deposit transfers to the new time. At or within 48 hours, your existing deposit is forfeited and a new booking deposit is required. You will see the amounts and must accept them before payment. Your original appointment and deposit remain unchanged until the new payment succeeds and the new time is confirmed. If payment is received but the change cannot complete, contact the salon for review or a refund; do not pay again. Services with no required deposit do not incur a new deposit. Moving an appointment does not change the selected services. Contact the salon to request service changes or help with an appointment that has already started.

Wigs and preparation

Clients currently provide the wig and hair. Advance Wig Prep requires advance drop-off as shown for the selected service, unless a same-day prep-and-install service was selected. Standard Wig Prep includes knot bleaching, hairline plucking or customization, and lace preparation.

Cancellation, late arrival and deposits

You may cancel through “Check my booking” before your appointment starts. If you cancel more than 48 hours before the appointment, your deposit is refundable. The website records the refund request for the salon to process; cancellation confirmation is not confirmation that the refund has already been returned.

At or within 48 hours of the appointment, you may still cancel, but your deposit is forfeited and is not refundable. The confirmation screen shows this amount before you commit. Cancellation alone does not charge another deposit; a new deposit is required if you make a new booking.

Please contact Jael’s Beauty as soon as possible if you expect to arrive late.

Missed appointments may require a new deposit before rebooking.

SMS Terms — Jael’s Beauty Text Messages

Jael’s Beauty is operated by sole proprietor Koura Zerbo at 509 Willis Ave, 3rd Floor, Bronx, NY 10455. SMS support: kourazerbo3@gmail.com or +19176346921.

Eligibility and voluntary enrollment

You must be 18 years of age or older and authorized to receive messages at the mobile number provided to enroll in the SMS program. This SMS restriction does not prevent booking salon services without texts.

View the Contact Us opt-in form, its current screenshot, and the consent wording and separate booking opt-in process.

When you select an optional SMS consent checkbox in Step 3 and submit your booking details, you authorize the selected type of messages at the mobile number you enter. Informational texts include appointment confirmations, deposit/payment reminders and updates, appointment reminders, rescheduling and cancellations. Promotional texts include salon offers and service promotions and require the separate promotional choice. Each checkbox starts unchecked, and you may choose either, both, or neither. Your choice is recorded when the reservation is saved, before payment completion. Past appointment-text consent does not authorize promotional texts. A booking alone does not subscribe you.

On the Contact Us form, you can independently choose text replies about your inquiry and promotional texts about special offers, discounts, and service updates. Both checkboxes are optional and initially unchecked; choose either, both, or neither. We record each choice when the inquiry is saved. Inquiry consent alone does not authorize promotions, and neither choice enrolls you in appointment notifications. You can submit an inquiry without SMS consent; we may call you to respond.

Message frequency and charges

For appointment messages: Message frequency may vary. Promotional messages include salon offers, service promotions and salon news; promotional message frequency varies.

For Contact Us inquiry replies, message frequency varies with your conversation.

Consent is not a condition of purchase or booking. You can book without opting in to SMS. SMS consent does not authorize WhatsApp messages; our public forms do not enroll you in WhatsApp updates. Message and data rates may apply; contact your mobile carrier for details about your plan.

Stop messages or get help

Reply STOP to a program text to unsubscribe. STOP cancels appointment, promotional and inquiry SMS from this program. You may receive one final confirmation of your opt-out; no further program texts will be sent unless you opt in again. Reply HELP for help, or call +19176346921. You can also contact the salon directly to withdraw consent.

Automated SMS is available only when the salon’s messaging connection is active. Customer texting and automated appointment reminders through HighLevel are not active yet. Contact the salon directly for help or to change your communication preferences if you are not receiving texts. STOP and HELP apply to messages received from this program.

Delivery and carrier liability

Message delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. Check your reservation on the website or contact the salon if you need to confirm an appointment update.

We handle your phone number and messaging consent as described in our Privacy Policy.

Questions

Email kourazerbo3@gmail.com for booking or messaging support.

For service, timing, payment, or appointment questions, call +19176346921 or contact Jael’s Beauty using our Contact Us form.